Letters Designed To Enlighten And Entertain.
I worked for Royal Mail for fifteen days in December, through a recruitment company whose staff were stand-offish and disinterested, and whose communication was sorely lacking. I made a formal complaint, they invited me to initiate a Grievance Procedure, then wrote to me detailing the outcome of their “findings.” I had the right of appeal, and exercised it. Figuring that I’m unlikely to get anywhere with them, I responded with satire. I’m still waiting for a reply, but here is my letter to them.
ALL NAMES HAVE BEEN CHANGED, ADDRESSES REMOVED, AND SOME PERSONAL INFORMATION REDACTED.
Regional Operation Manager,
Manpower UK Limited.
I write to appeal against the outcome of my recently-held grievance hearing. My purpose in writing to your head office in the first instance was to avoid dealing directly with the branch I hold my grievance with, in order to avoid bias in their handling of the situation. The response I received by post today is heavily biased, with seemingly unfounded assurances, incorrect information, and printed so hurriedly that one page of it is upside-down on your headed notepaper. I think if Charlotte had taken my complaint in any way seriously, bearing in mind the reason for the grievance was the aloof nature of one of her staff members, she could have ensured she printed the whole letter the correct way up.
I understand that my “assignment with Royal Mail” was worded in such a way as to provide you with the ultimate get-out clause: that just because it was heavily implied over a number of instances that the job would last until March, it was not guaranteed to do so and is therefore perfectly acceptable that you let me go after just fifteen days. What I resent, and what I complained about, was the fact that I had to phone Eddie, with whom I’d had no prior dealings, on the Friday before Christmas to find out if I had a job to go to that day, or not. A little bit of communication wouldn’t have gone amiss.
His attitude during that phonecall suggested that, being the Friday before Christmas weekend, he couldn’t get me off the phone fast enough, and I was being bothersome by asking him questions about whether or not I had a job to go to. He told me several times that “everywhere’s shut for Christmas” and refused to acknowledge or even listen to the fact that I was scheduled to be in, which blatantly contradicted his statement.
When I went in to get my wageslips (which I found you don’t print and make available in hard copy, presumably because you can’t guarantee that they won’t be posted out printed upside-down or back-to-front), Eddie gave me my personal log-in details, and details of my pay, indirectly including my National Insurance number and without checking any form of identification. I saw this as a breach of the Data Protection Act, and he also gave me full contact details of one of your internal accounts department staff, which was contained in an emailed screenshot that he printed for me. That was printed on blank paper, so it’s impossible to gauge if it was the right way up or not.
Charlotte, in her letter, assures me that she “can confirm that Eddie did verify [my identity]…by checking [my] passport details at ID on file.” Firstly, the latter half of this sentence makes no sense to anyone who constructs their sentences in English, and secondly, she doesn’t explain HOW she can confirm this. I guess she asked her staff member, who works in her office, about whether he’d followed company procedure. Amazingly, he seems to have agreed in the affirmative, almost as if he’s aware that his boss is carrying out a grievance procedure. Again, this was why I didn’t want it conducted by the people he works with on a daily basis.
Charlotte also states that she “can not find any evidence to suggest that [Manpower Branch staff had a general dismissive attitude towards]” me – I’d like to know where she looked for evidence. Presumably she asked her colleague. With whom she works, in the same office, every day.
Finally, Charlotte apologises for “any breakdown in communication” that I feel “may have happened” and she “can confirm that [I am] now in receipt of wage slips and P45 as requested.” Earlier this week I emailed her asking where my P45 is, the one that was allegedly issued weeks ago and that should apparently take only ten days to come. She said then that she would look into it, but without replying further she can now “confirm” that I am in receipt of it. I will be if it ever arrives. This seems to show the same casual and dismissive attitude to my case as demonstrated by her colleague Eddie in the first place. This letter lacks any real attention to detail, and seems so rushed that she didn’t even put your headed paper in the correct orientation before printing it. Then posted it without checking it, or she would have noticed that she only got one of the two pages the right way up.
I feel I can paraphrase her response fully below:
Dear Mr Mills,
Eddie is a nice man, because he works for us. He may have lied through his teeth but – because he works for us – we automatically believe him. You were only ever a short-term employee and so anything you say is worthless and suspect, as you don’t work for us.
I’m sorry you wasted my time, here’s some empty answers rounded off with an incorrect assertion.
I had my doubts that initiating a grievance procedure would be worthwhile in any respect – I only attended because I was invited to do so, on a day that I was already in town anyway. This letter I have received reinforces my initial impression of your staff – uninterested, rude, dismissive, patronising, casual in their demeanour, lacking in attention to detail, and just plain wrong.
I would like to take this opportunity to sarcastically thank you, as a representative of Manpower, for wasting so much of my time. Not only did I end up in debt and rent arrears because of the full-time short-term work I did for you, and miss out on money (tax credits) to which I should have been entitled, I have also had to enter into correspondence with Manpower, [REDACTED – names of seven other government/local authority departments and subsidiaries], that has now dragged on for four times as long as the actual job (or “assignment”) lasted. And still it continues.
I fully anticipate that you will continue to toe the company line as regards my employment, or “Brief Distraction” as it would be more fittingly termed, and will protect your own staff over and above any complaints made by your casual and exploited temporary workforce. At this point, all I want from you is the P45 that I am NOT yet in receipt of, as soon as possible, and ask that you remove all of my personal details from your files – most importantly the copy of my passport that you allegedly possess for checking “at ID on file”, anything containing my National Insurance number, and my bank account particulars.
I trust that you will do this at the earliest opportunity and that, if you decide to respond to this, you will make sure you have all of the headed notepaper facing the same way before printing. At this point, that’s the least I expect.
PS: This letter will not self-destruct, but at this rate I might. Sixty-two days and counting, sorting out the mess created by fifteen days of employment.
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