Feeding Back And Being Fed.
My time on the Work Programme has come to an end, after two fruitless years.
I was part of the first wave of people to be referred to them, and so am among the first to leave. My time there has not instilled in me any desire to praise them, instead leaving me even more cynical than I was to begin with. I am left, too, in precisely the same situation that I was in when i began attending fortnightly mandatory meetings. You can find several past blogs about my time there, listed at the bottom of the home page..
As part of my final appointment, I was told that I may be asked to provide some feedback. When the email arrived, requesting to know my opinion of the Work Programme, I was happy to reply in full, not least because the email addressed me as a “customer”, suggesting there was some element of choice in my obligatory attendance there.
I have not yet decided whether to make the full thirteen pages that I wrote available publicly. However, each section ended with a summation, and I wrote an overall conclusion, reproduced below:
“To conclude, this has been the feedback you requested. It details, or addresses, every complaint that springs to mind when I think back over the past 730 days during which we have been acquainted. Two full years of empty promises, false hope, incompetence, ignorance, and downright inconvenience. I leave in exactly the same position as I started, only more bitter and jaded. You have achieved absolutely nothing, in my interest at least. You have wasted your money, you have wasted our time, and, since that first day when my future advisor walked into the pillar, nobody has even had the good grace to make me laugh.
I doubt that you will reply to any of this – for a start, it is going to take somebody an afternoon just to read it all. There is nothing you can really say anyway, save for a stock response about ‘taking my feedback on board.’ If all you have is a stock response, please do not send me it.
Oh, your questionnaire asked, if I recall correctly, how likely I am to recommend the Work Programme to others. Not at all likely.
Not at all.”
I was pleasantly surprised to discover that, despite my suspicions, there was no character limit on the website form that I was directed to use to submit my comments. I copied in all thirteen pages of scathing, witty, but wholly negative documentation, and figured that would be the last I would hear. I am not interested in receiving stock responses, as I made clear above and as sadly ignored previously by RBS and the Co-Op, to name two.
Of all the outcomes that I anticipated, I did not foresee the phone call that I received less than forty-eight hours later. Their head of employability telephoned, inviting me to meet with her and expressing admiration for my writing and gratitude that I had taken the time to reply so thoroughly. She wants to talk through my experiences in order to improve the service that they provide all the other poor suckers following in my footsteps, which sounds like “taking my feedback on board” – but at least it was not a stock response. Unless they have some kind of written-word-based vacancy, it is unlikely to benefit me particularly, beyond having my lunch bought for me somewhere local. This was an unexpected development though, and who knows what may happen next?
That said, presuming it is on their expense account, let’s hope the place sells steak and champagne. I might as well enjoy it for what it is, given they are probably unwilling me to pay me a consultant’s fee.