Irrational Encounters With The Modern World

T-Mobile, Terminally Misinformed.

I recently wrote a lengthy letter of complaint to T-Mobile, regarding their inability to be of any use whatsoever.

About ten days ago, having finally spoken to one of their call-centre staff, I was informed that they do not and cannot accept complaints by email. She gave me an address to post it to instead. I queried this on their website immediately, giving my name as “Sir”, and within minutes I was provided with an email address – as can be seen in the screen-grab below. If it is too small to read, click on it.

t-mob chat

Once I composed and sent my email, published on here yesterday, I was surprised when I did not receive an automatic response saying that my communication would be replied to in due course. For my own peace of mind, I asked for confirmation via their Twitter page – a screen-grab follows.

t-mob tweet

Today, I received a direct message from them which said – guess? – that no, I cannot email them.

t-mob dm

Those of you who read my letter of complaint will know that there is no easy way to condense it to Twitter’s limit of 140 characters. While I amend it to include my postal address and details of this development, prior to mailing it to them in the old-fashioned way, I am putting this here to deter any would-be customers from suffering at the hands of this backward, contradictory company.  As the idiom has it, “they couldn’t agree on the colour of shite.”

 

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