Irrational Encounters With The Modern World

Baguette Out Of Jail Free. (A Reply)

I bought a supermarket sandwich which purported to contain beef, but which revealed itself to be mislabelled and instead held only tuna fish. This is the second time I have had an issue centred around the simple concept of bread with a filling, so I wrote them this light-hearted complaint. Below is their reply.
The previous, unrelated correspondence can be read here.

Good morning.

Thank you for contacting us.  I am very sorry that, again, you have been disappointed with your purchase of a sandwich from our [location redacted] store.  I would like to offer my apologies for any anguish caused when you discovered it contained tuna instead of beef. 

 

This is clearly not acceptable and therefore we secured the services of Hercule Poirot, Miss Marple, Magnum PI, Inspector Morse and of course those two lovely ladies, Rosemary & Thyme to get to the bottom of this mystery.  Although they could not identify the culprit, all staff involved in the preparation and packing of our sandwiches have been retrained in the correct processes to follow and we are confident that this type of situation should not occur again in the future. 

 

Please be assured that no genetic modification has taken place; we do not even use catfish or dogfish, never mind breeding underwater cattle!  It has simply been a case of human error, to which we as a species are prone occasionally, and I hope you can forgive this oversight. 

 

We would not want our customers to be disappointed with anything that they buy from us and we would not even think to pass our tuna off as being sea-horse meat.  In view of the fact that you are now out of pocket, I will be sending you a £5.00 shopping voucher which will be posted out to you shortly.

 

Please let me apologise to you once again and I sincerely hope that we may retain your valued custom; and trust that all your future purchases will be entirely satisfactory, with the contents being exactly as described on the label. 

 

Kind regards,
[name redacted]

Customer Services Department
Wm Morrison Supermarkets PLC

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