A rewriting of an article that appeared online today, Easter Sunday 2014, and which is now truer than it ever was when the MOS published it. Some original text kept, the rest written for parody.
I bought a supermarket sandwich which purported to contain beef, but which revealed itself to be mislabelled and instead held only tuna fish. This is the second time I have had an issue centred around the simple concept of bread with a filling, so I wrote them this light-hearted complaint. Below is their reply.
The previous, unrelated correspondence can be read here.
Thank you for contacting us. I am very sorry that, again, you have been disappointed with your purchase of a sandwich from our [location redacted] store. I would like to offer my apologies for any anguish caused when you discovered it contained tuna instead of beef.
This is clearly not acceptable and therefore we secured the services of Hercule Poirot, Miss Marple, Magnum PI, Inspector Morse and of course those two lovely ladies, Rosemary & Thyme to get to the bottom of this mystery. Although they could not identify the culprit, all staff involved in the preparation and packing of our sandwiches have been retrained in the correct processes to follow and we are confident that this type of situation should not occur again in the future.
Please be assured that no genetic modification has taken place; we do not even use catfish or dogfish, never mind breeding underwater cattle! It has simply been a case of human error, to which we as a species are prone occasionally, and I hope you can forgive this oversight.
We would not want our customers to be disappointed with anything that they buy from us and we would not even think to pass our tuna off as being sea-horse meat. In view of the fact that you are now out of pocket, I will be sending you a £5.00 shopping voucher which will be posted out to you shortly.
Please let me apologise to you once again and I sincerely hope that we may retain your valued custom; and trust that all your future purchases will be entirely satisfactory, with the contents being exactly as described on the label.
Customer Services Department
Wm Morrison Supermarkets PLC
This is a light-hearted letter of complaint. Read the reply I received here.
Dear [national supermarket chain],
I have previously complained about the sandwich department of my local store, a letter which I published (along with your response) on my blog and which you retweeted. It was read over a thousand times on the back of that. In contrast, when I wrote about magician Paul Daniels cutting my head off he retweeted it and it received only a hundred or so views. Granted, it is no longer the 1980s and your name is undoubtedly now more recognisable than his, to many. You may remember the missive in question, and it remains one of the most popular things I have ever written – barring the possible documentation of a future attempt at my live on-stage decapitation by Dynamo.
Today, I was feeling a little peckish, and lazy, and browsed the selection of freshly-made sandwiches on offer at your store. I decided to opt for the age-old classic combination of beef and onion, served on a baguette and thus a handy, substantial meal fit for a king. To be clear, I am not a king and neither do I have kingly aspirations. I do, however, have an appetite and the usual skeletal and biological means of sating it.
I purchased the sandwich in the standard manner, carrying it back to my home as it was unable to walk there of its own accord, being a sandwich. I put the rest of my shopping away – I had picked up a few other items, the goal of my trip not being the sole acquisition of some ready-made lunch – and prepared to devour the delicious feast you had carefully hand-prepared. Alas, upon removing it from the protective paper wrapper I realised that something seemed fishy. Specifically, it smelled fishy, and before I took a bite I used my years of experience to my advantage. I removed the top portion of the bread, and was dismayed to find, inside, that somebody had sneakily stolen the beef and onion filling and replaced it entirely with tuna and cucumber.
I considered the events of the recent past. Nobody had tampered with the sandwich in my home, as I live alone (hence having time to write letters like these). I had definitely not switched the contents myself, so that ruled me out of my enquiries. Nobody had approached me walking between the shop and my house, so it seemed unlikely that the subterfuge had occurred on the journey. That meant the culprit must surely be located in the branch itself. The cashier – I believe in giving my custom to humans and not to machines, so never use the self-service checkouts that too many supermarket chains now provide – she had an honest face and I am inclined to give her the benefit of the doubt. The answer – the guilt – must surely lie with whoever made and/or labelled the product. It would not be the first time.
A couple of weeks ago, I bought an alleged “corned beef slice” which, once my teeth were in it (I mean I bit into it, I didn’t take them out and add them to the mixture inside), revealed itself to be some kind of spiced steak pastry. It was not unpleasant, but it was also not what I thought I was buying. On that occasion I did not complain, admittedly. Anyone who thinks they are buying corned beef and who instead receives steak has, in the local vernacular, won a watch. At least you managed to mix up two types of meat from the same animal. Today’s mistake was just farcical.
It raises a few concerns, which I hope you will take the time to address and answer fully. This is very important to me, as a regular customer of several years standing. Obviously I am standing (or walking) when I am in your branches, and not rolling along the aisles on my sides like a child going down a hill in a park. That would be silly and I daresay your staff would politely ask that I stop. I mean, as you will have inferred, that I have given you a lot of money over a long period of time. My questions are valid and require answers.
So, regarding this tuna and cucumber baguette which was masquerading as a far nicer beef and onion one:
– Was this an ill-timed April Fools prank? If so, the joke is on you because I bought it on the 2nd of April.
– Is your beef dolphin-friendly?
– Did you deliberately substitute tuna for beef due to worries about BSE or its human equivalent CJD? If so, in future I would rather take my chances and not have that decision made for me. You can make my sandwiches, but not my decisions.
– Were you lamenting the passing of the horsemeat scandal, and thinking that you could engineer a tuna fish scandal under the misguided belief that “no publicity is bad publicity”? I am not falling for your ruse, if so. It was blatantly tuna fish. At least the horsemeat suppliers tried to hide the fact.
– Are you participating in some programme of genetic modification which involves the breeding of underwater cattle? Do you farm tuna fish on land, putting them out to pasture and letting them graze freely? Is this how the mix-up has occurred?
As a major retailer, you will be well-versed in The Sale Of Goods Act 1979 (as amended). This clearly states that, legally, items sold must be “as described” – you are evidently in breach of this statute. I think this incident may also be covered by the Misrepresentation Act 1967, whether the misrepresentation was fraudulent, negligent, or innocent. That said, I am not a lawyer. I am just an average guy who enjoys the occasional sandwich and who is sometimes too lackadaisical to make his own.
When I do make my own sandwiches, you can be certain that there is never – never, mind you – tuna fish in them. The only fish I ever eat is battered, although I don’t think it comes out the sea that way. I can’t say, I’m no fisherman.
Having established that I am neither a lawyer nor a fisherman, I am also not a binman. This comes as some relief to me at the present time, as that sandwich is going to start reeking soon. It went straight in the refuse, uneaten. Nice try, but you never got me.
As I see it, you owe me £2.20 and – more importantly – a series of answers to the questions I have asked. You can reply with your tongue in your cheek – I welcome that – but you can’t sell me hidden tuna fish in your sandwiches. I won’t stand for it, and that’s not an opportunity for you to bring out a chair.
I await your response with interest – quite a high level of interest, but not in the financial sense.
My tongue-in-cheek letter of complaint to the local supermarket. Submitted via their website. They have since replied.
I enjoy the range of fresh sandwiches that is generally available from my local store. A particular favourite is the recently-introduced “meat feast” sub roll, a hearty and satisfying combination of meats, cheese, sauce, and salad.
It certainly seems to be a popular choice. As often as not there are none of this specific sandwich left on the shelf when I call in for whatever messages I have decided to populate my fridge and cupboards with. You can imagine my delight today when, with a hankering for just such a concoction, I discovered one lone remaining “meat feast” in the chiller cabinet. I deftly transferred it to the basket in my hand, and proceeded to do the rest of my shopping.
I would not say that I was in your shop a terribly long time, and when I returned home some minutes later – I live in very close proximity to your store – I put the sandwich straight in the fridge, along with other chilled and perishable goods.
With the sandwich safely in my possession, carefully stowed in a cool environment, I went about my business until the moment when hunger struck. I let the pangs build, until my longing to satisfy the craving was beyond control. Then, and only then, did I retrieve this delicious morsel from its chilled home – and that is, sadly, where it all went wrong.
The sticker on the front of the packaging alerts me, proudly, to the fact that it was “prepared in store.” Unfortunately, it does not suggest precisely when this might have been. Judging by how stale the bread was, I would imagine that it was prepared some time in the past fortnight. What crushing disappointment!
I had dreamt of that sandwich, I had held off to the very last moment to savour it, and here it taunted me by being virtually impenetrable. Not wishing to cause myself the need for expensive dental work, I did not immediately bite into the end of the roll. Rather, I used it to hammer in a couple of nails in the hope that that might soften it sufficiently to render it edible. No such luck.
The filling was every bit as tasty as I had imagined, I was just saddened that I had to remove it from the normally-delectable sub roll in order to consume it. The bread roll was a write-off, unfit for purpose and swiftly consigned to the rubbish bin. To clarify, that is the bin for rubbish – it is not in itself a rubbish bin. It is actually a very good bin, which has served me well and which I am as fond of as any sane person can reasonably claim to be fond of a refuse receptacle.
I am no scientist, but I find it difficult to believe that the roll achieved this level of staleness in the time between it leaving your fridge and entering mine. I admit that it was the first thing that I put in my basket, but taking it for a stroll around your shop should not have induced such rapid onset of inedibility. Similarly, two or possibly three hours in my refrigerator ought not to have adversely affected it in this way.
I did consider returning it to the store in question, but I am not in the habit of taking sandwiches for walks. Certainly not twice in one day, as that is a level of commitment beyond which I feel mere food deserves.
Equally, I felt no compulsion to confront your staff with the decimated remains of a rock-hard lunchtime meal. There is only so much sympathy one can expect to elicit in such circumstances. I am also a regular customer of yours, and saw no need to embarrass myself by indignantly brandishing a stale roll while loudly demanding my two-pounds-fifty back.
When it comes to purveyors of traditional lunchtime fare, my local area is very well served. I placed my faith in your ability to provide a worthy alternative to the options available from nearby bakers and food chains. You have let me down.
Please have a word with your quality control department, to ensure that supposedly fresh goods are indeed fresh. Had I accidentally dropped that sandwich on a small child, I could easily have killed him or her. As it was, I was grateful that I had elected to wear my steel-toecapped boots. Who knows what injuries your stale sandwich could have inflicted, had I not taken such precautions. Broken toes, cracked legs, structural damage to the floorboards – it hardly bears thinking about.
In conclusion, the bread was stale and I threw it in the bin. The rest of this letter was written with humour, to make you smile. Let me know if I succeeded.
Read their reply here.
I have been involved with the theatre for most of my life, at some level or other, and have worked backstage professionally or semi-professionally since I was legally old enough to do so. The difference between being amateur and being professional can be defined by attitude. To remove doubt, I have been fortunate to be able to sustain myself doing a job that I love.
“Choose a job you love, and you will never have to work a day in your life”
Years ago, when I had not long started out, I found myself working in the major local venue with most of the amateur dramatic companies in the area. In fact, I was there so often that they eventually put me on their books as casual staff. When the building closed for refurbishment, I sought employment from most of the theatres in Glasgow. I had no joy, but took the time to submit an application to the (then) Royal Scottish Academy of Music and Drama – and was accepted. Thus, I even did my degree in the subject that I loved.
Prior to starting my course, I purchased dozens of published plays to enhance my knowledge beyond the musicals with which I was more familiar. I had not had the chance to see or work on many dramatic works, although my Higher Drama had given me a longstanding love of Arthur Miller’s The Crucible. The drama department at my school was initiated, by coincidence, the same year that I began my secondary schooling. Due to the curriculum and qualifications I chose, I was one of the first few people to study the subject for all six of my years there – the obligatory first two years, then two years for my Standard Grade, an SVQ module (I think – it was a long time ago now), and my Higher.
What I quickly discovered, once I began my degree, was that no real knowledge of or passion for theatre was required. It was a course that was virtually impossible to fail, provided you turned up every day and did the bare minimum of work required. Whatever the dubious merits of the course, and they were often dubious, I spent the summer prior to my studies by immersing myself in the written works of Miller, Pinter, Orton, Ionesco, Stoppard, and others. It didn’t relate to my eventual coursework in any way, but it gave me pleasure and saw me build up a small library that I still refer to on occasion.
The theatre that I know, and grew to love, is not just populated with intelligent people, it also introduced me to some of the funniest people I have ever known, and some of the sickest and dirtiest conversations and jokes I have yet been party to. Just in case you thought this particular blog entry was going to be high-brow…
After the run of one show, when I was aged seventeen or eighteen, I was in the venue early on a Sunday morning to continue the “get-out” of the scenery and props. I was then the youngest person on the crew, working with several guys who had been doing this for at least as many years as I had lived. The cameraderie was second to none, and that crew in particular took me under their wing and showed me a lot. They taught me the ropes (the origin of that very expression) and taught me to drink.
We began the day with the customary raid of the deserted dressing rooms, seeking out the remnants of the final-performance tins of sweets that the cast always brought in. One of our number emerged onto the stage a short time later, unpeeling a banana.
“Where did you get that??” Someone asked.
“Dancers’ dressing room,” was the matter-of-fact reply.
“You don’t know where that’s been!”
“Yes I do,” he said, responding to the implied innuendo. He deliberately sniffed along the entire length of the banana, then looked up.
“And I know which one it was too.”
Filthy. Fucking funny. Fond memories.
I go to Camden Town with some regularity, and have done since I was first introduced to the market there in 2001. A crowd of us had gone down on a chartered coach overnight, in order to see a five-band bill headlined by Dimmu Borgir, and – having previously been to London only once, three months earlier and on my own – I followed the crowd. So that was my introduction to Camden.
Since then, Camden has been my main stopping point during any trip down. Since 2005, I have made the trip annually to see my favourite band (Combichrist) play in London, and as often as not it is a venue in that town that they play. I used to crash with friends or family, until I made two discoveries: Euston Station is a fifteen minute walk from the venue, and; the cheapest train of the day leaves there for Glasgow at 5.30am. So now, on the past few trips, I’ve gone to the gig, then to any aftershow party, and then slowly made my way to sit outside the station for a few hours before getting the train back home. It means I don’t have to hassle anyone for crashing space, don’t have the added expense of a hotel or hostel, and don’t need to fork out the best part of a tenner to get a travel card. I never have to research and run for the last tubes anymore either.
Pulling an all-nighter on the streets of London might be risky, and the first time I did it I was in the vicinity far in advance owing to the train I’d elected to get down. I wandered from the station to the market, looking for anywhere that might be open in the small hours – a 24-hour coffee shop or fast food establishment – and was surprised to see none. On the previous trip, I’d sat in a McDonalds all night, next to a different station from which I was departing. In Camden I decided, in true British style, to ask a policeman.
The first one I saw was on the street behind the Electric Ballroom, and as I approached he was hailed from a side street by a very drunk and cheerful native of the city. “Heh!” he cried, in a manner designed to attract the attention of anyone he chose to address, “Here!” The policeman stopped, looking, and by this time I was in earshot – both of us curious as to where this was headed. “What do you get hanging from trees?” the drunk asked, the answer being “Sore arms!” He then told another joke, which I forget, bid the policeman good day, and disappeared off down the street. I never knew until that point that anyone in London was in possession of a sense of humour. Or that there was a polis out there who could take a joke.
I walked up, as intended, and asked if there was anywhere nearby where I could kill the small hours. It still surprises me that there is nowhere in Camden – a vibrant and bustling town all day long – that stays open 24-hours to serve up a combination of grease, coffee, or internet access. The thought of having to walk or get buses miles out of my way to find somewhere didn’t appeal, and I’ve sat in train stations or at bus stops overnight in Glasgow plenty of times through the years when I stayed at home. I asked him what the area was like, and specifically if I was likely to get jumped. He stood, and looked me up and down – all six-foot-two of my mohawk-sporting, broad-shouldered, seventeen-stone. Scottish frame – and said “You’ll be alright.”
It’s little exchanges like that which keep me going to London every year. Well, aside from the band I love and the friends I’ve made.
I’m not much given to dining out, my budget is limited and I’m still of an age where a social evening with friends is more likely to involve a pub, comedy night, cinema trip, or DVD night. My social group are not naturally given to going out for dinner, darling.
Birthdays and celebratory occasions are the exception, and then almost always exclusively limited to family. As time goes on, there are even less of us involved. Tonight, we went out to a local restaurant called Persia.
I remember when the place was an Indian takeaway, round the corner from a flat I later lived in, and outside which I saw my first (and so far only, touch wood) knife fight. I’d left the Oran Mor, heading for crap food on the way to the bus, when there was a ruckus. High stools were wielded, freshly-bought kebabs were thrown in defence, and after it died down someone reappeared from a side street brandishing a kitchen knife. He was standing on the boot of a parked car, holding it aloft like some deranged Glaswegian Lion-O, when I last looked – I decided I wasn’t that hungry, returned to the pub, and proceeded to drink for the next seven hours before catching the 6am bus instead. I love this city, but people get a bit mental when they’re buying food after a night’s drinking. Something about fried food brings out the worst in us, in every capacity.
Being unfamiliar with Persian cuisine, I looked the menu up online during the day. There were two reviews prominently featured on their page, and both recommended the same chicken stew dish. Faced with the menu, and deciding to try it for myself despite my hankering for the more predictable chicken shish kebab, it was disappointing. Not that it wasn’t nice, it was alright. Nothing more though, just alright. Maybe I’m a heathen, but I can’t get excited about chicken in a sauce served with rice – it was a staple of the family dinners we ate (or suffered) growing up, and the meal I had tonight didn’t taste any better or worse than Marks and Spencers are capable of. No disrespect intended, like everything else food is very subjective.
Nice place, good service, the starters were nice, and the mains looked pretty good. I think I just chose badly, and it’s the first and last time I order something based on a review. Chicken in a sauce with rice. Really, if that’s what excites you maybe you should get out more.