A letter to a national pub chain, after I was asked to remove a particular item of clothing in one of their bars. Nobody has previously complained about the garment in question, and so I curiously asked what the problem was. Instead of a reason, I got attitude. With all business names redacted, here is the letter I have just sent to their customer service department. Some of the facts, humour, and phrases have been lifted from my recent blogs, but I think they were worth reusing. I am very interested to see how, or if, they reply.
To Whom It May Concern,
I wish to make a formal complaint about the manner in which I was spoken to in one of your Glasgow pubs recently. I am not sure if the staff member in question is a manager or supervisor, but I do know that he was overly aggressive in his tone. This happened at 5pm on a Wednesday, as I was enjoying my first drink of the evening, and will require some background context.
You have perhaps noticed on the news that a former UK prime minister died recently. They tried to cover it up, but I think the story slipped through. Her name was Margaret Thatcher.
On the day of the funeral, I had elected to exercise my democratic right to protest. This is, in part, because I would like to exercise my democratic right to government – in my country, we elected one solitary Conservative MP. As there are five million of us, voting in 59 MPs at a general election, you can see the numbers are disproportionate. Scotland has more pandas than Tory MPs, and the pandas have a better chance of increasing their number.
Having recently decided to take a stance against this thoroughly unjust distribution of power, inspired by the constant and unworkable cuts being imposed upon us by a parliament of millionaires, I have taken to joining marches and demonstrations. I believe the time is right for growing public dissent to become more visible, and am doing what I can to swell its ranks. After all, if I don’t stand up for what I believe in, who will?
With this in mind, I have begun wearing a shirt that I made shortly after the general election in which Cameron was not fairly elected by majority, but managed to get into the top job regardless. On the back of my shirt, taking my lead from the DIY ethic of the original punk movement, I wrote “FUCK THE TORIES.” I am not often given to defacing my clothing, but this was heartfelt and I am quite happy to display my disgust with them and all they stand for. That was my reason for attending this rally on the day of the funeral which, at a time when there is no money for hospitals or education, cost approximately ten million pounds. It is no odds to me that Thatcher is dead, she was dead to Scotland decades ago. However, I genuinely hope that more people will follow my lead, rather than registering their discontent with the Conservatives by merely clicking on and sharing Facebook images. The rising unpopularity of this government needs to be made very obvious.
I was wearing this shirt on the day of the funeral, over a T-shirt, and as the rally to “Remember Thatcher’s Victims” against the tide of rose-tinted eulogising was taking place in George Square, I arranged to join one of my friends beforehand. We met in [pub name redacted], as it afforded us the comfort, prices, quality, and drinks selection that encourage us to be repeat customers of [name of chain redacted]. I also regularly visit [other pubs owned by the same chain] in this city, and have come to expect a certain standard of service from the pubs bearing your name. On this occasion, I feel badly let down.
I had been at the bar for approximately half an hour, enjoying a pint of Thatchers Gold cider as I have a keen sense of humour. We could see the Square through the window – one of the key benefits of windows being their inherent transparency – and watched as the crowd outside grew in number. Stepping forward, we tried to get a better look at the bus from which the speakers would address us. Then we returned to the bar, and I resumed the position I had just left, standing with my back resting against the counter as I faced the door onto the Square.
This was when I was suddenly and angrily accosted from behind, by someone whom I presume to be the manager due to his shirt and tie. He looked like he would have been more at home wearing a tracksuit and sovvy rings, accessorised with a half-drank bottle of Buckfast and a Burberry cap, but I try not to be prejudiced. He aggressively enquired “Could you take your shirt off please?”
Although he did use the word “please”, it was evidently not a polite request. I am not much of an exhibitionist, and don’t usually take my clothes off in public. At the very least, I expect to be handed a couple of notes if that is all you want, or if you want more then you can buy me dinner and a few drinks first. I have my morals. In truth, I now regret that I did not immediately comply in a mock-seductive manner, while whistling that well-known piece of music, “The Stripper.”
Instead, being a rational human capable of intelligent and reasoned debate, I questioned his request. I have been wearing this shirt for about two years – although I take it off and wash it quite regularly, as I take a pride in my personal hygiene. In all of that time of wearing it in the streets of various cities, in numerous shops, to music and comedy gigs, in the vicinity of members of several police forces, and in dozens of pubs and clubs – in all of that time, in all of those locations – I have received no complaint about the message it contains.
Indeed, the only time people pass comment is to register agreement. This ranges from “Nice shirt” to “Do we add a tick if we agree?” to “Hear hear!” and sometimes just a nod and an “Aye.” The broad spectrum of society to have approved of the sentiment include families with small children, little old ladies, office workers, manual labourers, weekend shoppers, huge numbers of pub drinkers, and – while sworn to not display an opinion – nobody in the constabulary in Glasgow, Manchester, Nottingham, London, or Brighton has spoken to me about it.
I was taken aback, therefore, to be asked to remove this garment in a pub where I had been drinking for thirty minutes without incident. I certainly did not anticipate that the demand would be issued so rudely.
I asked the manager (as I will presume him to be) what the problem was. I was very calm, and eager to discover the cause for the sole disapproval I have encountered against the sentiment expressed across my attire. He could have politely explained, however his Napoleon complex must have kicked in, as he just glared at me and in an equally hostile tone said “I don’t want it in my pub.”
I don’t want my country governed by a party nobody here voted for, but we don’t always get what we want.
I want to say that he was jumped-up, but had he jumped up then maybe we would have seen eye-to-eye. I do not want to say that he was short, but if you want to promote him to the next level you can do so by giving him a crate to stand on. I do not like to get personal, but nor do I expect to be spoken to in such a way when a clear and polite request would have sufficed,
His argument, and he was unduly keen to argue, was that “I’ve got kids in this pub.”
Whether they were his kids, underage drinkers, or if they had read a statement that – really – they should be educated in the socio-political background of, was not apparent to me. Words are not offensive in or of themselves, it is context that gives them meaning. I thought that perhaps I could try and explain that to these young and impressionable minds. However, I quickly glanced around, and could only see people that I would comfortably assume to be adults. It is possible that these kids had tried the old Beano comic trick, of sitting atop one another’s shoulders and donning a large raincoat, in order to slip into your pub unnoticed. If so, your employee must be commended for his eagle eye, as I failed to spot them.
This interloper – your employee – was evidently not in a mood for any form of casual conversation or meaningful debate. I tried to explain that I was just leaving anyway, but he glared at me with such vehemence that the best example I can provide by way of illustration is that of General Zod in the second Superman film. As he tried to penetrate me with his evil rays of Heat Vision, I decided that I was now bored with attempting to engage him, and simply left.
I joined the rally, where nobody complained about my shirt, and stood still for the numerous amateur, hobbyist, and professional photographers who asked if they could take pictures of it. This has become the norm, I have discovered. There must be close to a hundred photos of my shirt now in the possession of strangers. Some of these photographers have been children with camera phones, and at the “Axe The Bedroom Tax” march a fortnight ago one mother asked if her ten-year-old son could take a photo. My shirt is not offensive, the policies and dogma of an unelected government are. This is just a succinct way of summing up wide-reaching disgruntlement.
After the rally, I went to another pub not owned by [name of chain redacted], and asked the barman outright if my apparel would pose a problem for him. He laughed as if it was the silliest question he had been asked all day, which – being in a Glasgow pub – it probably was.
I do not expect that you will do anything regards this complaint, and certainly do not foresee any admonishment of the staff member involved. I just wish to register my unhappiness with the way I was spoken to in a pub chain that I previously held in very high regard. I will not be back in [pub name redacted] in future, and I think from reading this letter you will see that I have the conviction to stay true to that. If your employee believes that the invisible children in his pub are more loyal customers than me, then he can rely on them for his custom.
All in all, I found it to be a very disappointing experience. Although, not quite as disappointing as the media’s canonising of the woman who destroyed communities with her disregard for the lives and the livelihoods of the miners and the steel workers; who condemned Nelson Mandela and strongly praised General Pinochet; who covered up for the injustices seen in the wake of Hillsborough; and who died with the blood of the Belgrano on her hands.
If you would like to reply to this, I will be keen to read your response. Certainly, you may like to go some way to restoring my faith in your brand – if indeed you would prefer to retain my future custom.
April 20, 2013 | Categories: Absurd, Alcohol, Axe The Tax, Bar, Bottle, Comedy, Complaint, Conversation, Customer Service, Diary Of An Anti-Tory Protestor, Dole, Drinking, Eating, Facebook, Family, Fight, Food, Fuck The Tories, George Square, Glasgow, Helpful, Housing Benefit, Humour, Jobcentre, Letter, Life, Neds, Police, Politics, Poverty Line, Protest, Pub, Scotland, Scottish, Social Media, Street, Work, Writing | Tags: Bedroom Tax, Belgrano, British Steel, Company Policy, Conservative, Conservative Party, David Cameron, Demo, Democracy, General Election, Government, Heat Vision, Mandela, Margaret Thatcher, Miners, MSP, Napoleon, Pandas, Parliament, Pinochet, Prime Minister, Rally, Remember Thatcher's Victims, Rose-Tinted, Superman, That Cunt Cameron, Thatcher Dead, Thatcherism, The Beano, Tommy Sheridan, Tories, Tory, Victims of Thatcher, Vote Yes, Yes Scotland, Zod | Leave a comment
Margaret Thatcher Goes To Hell, 8th April 2013
Margaret Thatcher died unexpectedly peacefully, at the age of 87. I found out about it from a friend who told me succinctly that “Thatcher is dead.” As far as I am aware, Thatcher was dead to Scotland decades ago.
Another of my friends alerted me that “Thatcher has only been in Hell twenty minutes, and already she has shut down three of the furnaces.”
Some of you will remember where you were when you heard the news. I remember where I wasn’t. I wasn’t in George Square, at the impromptu “Death Party.”
This was due to a prior commitment, or rather two (I went to a comedy club in the evening, letting Facebook know that: If you were thinking “I’m only going to Improv Wars at The Stand in Glasgow when Thatcher dies” then TONIGHT’S THE NIGHT.) Otherwise I would have been there with everyone else. I was always taught that you shouldn’t speak ill of the dead, and it gives me no pleasure to witness ugly scenes of others revelling in a death, but while I don’t condone it I also don’t condemn it. Had I been there, it would have been to publicise my contempt for the Tory Party and for Thatcherism, rather than to rejoice in the passing of a wee old woman I never met. Nevertheless, I am glad that there was a small gathering and a demonstration of how reviled she was in Scotland.
My own memories of Thatcher are inextricably linked to my childhood; of constantly seeing this cold and heartless woman on the television, and being vaguely aware of her policies. I recall the point when, in the early 1980s, they stopped giving us free cartons of milk at school. Whether this was the residual impact of her infamous “snatcher” actions, or down to various other measures, I cannot now say. I just remember that they started charging us for it, and recall the price gradually increasing.
On that note, a friend went into the nearest pub when the news broke, and asked for a “celebratory post-Thatcher glass of milk.” The barman duly poured it, and said “Since she’s gone, I can just give you this free.” He did.
I grew up in a town near to Ravenscraig – the steelworks that was shut down after the Tory privatisation of British Steel – and, without being at an age of full comprehension, I still personally knew of people who lost jobs and livelihoods as a result. Many of the surrounding communities were irreversibly destroyed. When I was sixteen or seventeen, and increasing in awareness, I discovered punk rock – the soundtrack to a previous generation of disaffected youth. On a Friday night, I religiously watched repeats of “The Young Ones” and its contemporary, one of the finest satirical sketch shows ever aired, “Not The Nine O’Clock News.” I can still quote vast swathes of the latter. These served to corroborate my view of Thatcher as a distant figure who sorely lacked compassion, heading up an inherently prejudiced party. It is, I believe, a mutual lack of compassion that has led to these “Death Parties.” Why should we care about someone who singularly failed to care about us?
I won’t mourn her passing, and I am sickened by the eulogising that has gone on since her death. Whoever invented rose-tinted spectacles has been doing a roaring trade this past week. There has been indignation that many of those partying “were not even born when she was ousted from power.” This is one of the weakest arguments I have yet heard, as if none of her legislation, policies, and leadership continue to affect (and disaffect) the people of today. Her legacy is well documented. At the risk of invoking Godwin’s Law, but by way of extreme example, I wasn’t born when Hitler was around – but it doesn’t take much study (or more than a passing brush with the collective knowledge) to know that he was not a particularly nice person. Thatcher does not strike me as having been a particularly nice person. She permanently blighted lives. Regardless of age, that makes her, and her death, relevant to us all.
Rather than celebrate her demise, it seems more potent to me that we use this as a stepping stone to build encouragement for action against the continuing, incredibly damaging, Tory regime. Ding dong, the witch may be dead. But the dead Tory is dead; it is the living ones we need to fight.
On Wednesday 17th April, the government will spunk between eight and ten million pounds on giving her a send-off unrivalled (at least by the attendance of the Queen) since Churchill died. This is the government that tells us we need to cut back as there is no public money available for such basic amenities as housing, health, or alleviating the lives of the disabled. This stunning hypocrisy would be breathtaking, if it were not to be expected from these brazen, self-serving millionaires. Naturally, they will divert funds to see off one of their own. They were already able to claim back nearly £4000 in expenses just for turning up at Parliament during the Easter recess to say nice things about her.
During that tribute session, Glenda Jackson MP was the only one who said anything worth listening to, the one to stand up and decry Thatcher for her destruction of working men’s lives and communities.
On Wednesday 17th April, at 5pm, I will be in Glasgow’s George Square. There is a mass protest planned at this vile misuse of money – in memory of her thousands of victims, but also a visible public demonstration against Thatcher, against Thatcherism, and against the sheer bloody-minded vindictiveness of an increasingly aloof Tory government. This time, I have deliberately made no other plans. I will be there.
I don’t care about this dead woman. I care about the country I live in, I care about the fundamental tenets of democracy and society, and I care about the steady undermining of a welfare state that was long- and hard-fought for. If you care too, then I hope to see you there.
April 17, 2013 | Categories: Absurd, ATOS, Axe The Tax, Bedroom Tax, Diary Of An Anti-Tory Protestor, Dole, Facebook, Fight, Flag, Fuck The Tories, George Square, Glasgow, Glasgow City Council, History, Housing Benefit, Humour, Jobcentre, Life, Politics, Poverty Line, Protest, Scotland, Scottish, Social Media, Street, Twitter, Universal Credit, Work, Workfare, World | Tags: British Steel, Conservatives, Cost, Death Party, Ding Dong, Frankie Boyle, Funeral, Furnaces, George Osborne, Glenda Jackson, Godwin's Law, Greg Hemphill, Hell, Hillsborough, Hitler, Iain Duncan Smith, IDS, Improv Wars, Jokes, Ken Loach, Maggie, Maggiedeth, Mandela, Margaret Thatcher, Milk, Milk Snatcher, Motherwell, MSP, Neo-Thatcherism, New Labour, Not The Nine O'Clock News, NTNON, Out, Parliament, Parties, Pinochet, Punk Rock, Ravenscraig, Rose-Tinted, State Funeral, That Cunt Cameron, Thatcher Dead, Thatcherism, The Queen, The Stand, Tony Blair, Tory, Victims of Thatcher, Vote Yes, Winston Churchill, Witch, Yes Scotland, Young Ones | Leave a comment